Windshield Replacement Backordered Indefinitely

Mookie242

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📛 Founding Member
Oct 10, 2024
11
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Michigan
Vehicles
2024 Land Cruiser
I have a huge crack in my 2024 Land Cruiser windshield. Called all the local auto glass shops (and my dealer), and they all told me no ETA on when a replacement windshield may become available. Super frustrating. Anything I can do on my end to expedite this? Thank you!
 
Update: seemed to make some headway calling Toyota corporate. They created a case number and promised they would rush me to the front of the line. Fingers crossed.
 
My windshield was replaced today by my local glass shop. It took them a few weeks to get parts but it got done. Incident on Aug 30. Contacted shop a week later, it took them a bit to sort out part numbers etc so they didn't order until mid Sept. Parts came in yesterday and were installed today. So it's not really so bad.
 
Any idea what a new windshield will cost? A friend of mine got a bad ding and was told a windshield would be $3k. That seems very high . . . but what do I know?
 
My windshield was replaced today by my local glass shop. It took them a few weeks to get parts but it got done. Incident on Aug 30. Contacted shop a week later, it took them a bit to sort out part numbers etc so they didn't order until mid Sept. Parts came in yesterday and were installed today. So it's not really so bad.
May I ask what parts (other than gasket and glass) were needed? Anything that it would be worth holding on to spare? The FJ had a trim piece running along the top edge the clips for which would often break during removal. One road trip I took a good sized rock right at eye-level. The glass guy lied to me and told me the trim came off intact when really he broke the clips and then glued it down with silicone. A few months later the damn thing blew of driving 80 into a cross wind through Kansas. I finally figured out to keep a couple of spares with me.
 
May I ask what parts (other than gasket and glass) were needed? Anything that it would be worth holding on to spare? The FJ had a trim piece running along the top edge the clips for which would often break during removal. One road trip I took a good sized rock right at eye-level. The glass guy lied to me and told me the trim came off intact when really he broke the clips and then glued it down with silicone. A few months later the damn thing blew of driving 80 into a cross wind through Kansas. I finally figured out to keep a couple of spares with me.
Honestly I walked away without any paperwork because they said that I would get it in email which hasn't arrived (yet?) so I don't know for sure. They previously mentioned a moulding being on back order but I don't know if that was just the gasket or an additional part.
 
My windshield was replaced today by my local glass shop. It took them a few weeks to get parts but it got done. Incident on Aug 30. Contacted shop a week later, it took them a bit to sort out part numbers etc so they didn't order until mid Sept. Parts came in yesterday and were installed today. So it's not really so bad.
Hi, did you have to get the moldings replaced as well?
 
Got a crack last week... then notice this thread... I'm hoping to last at least a year before I get another crack that requires the windshield to be replaced... so replacements will be more easily available. I ordered a repair kit off of Amazon and did a quick 15min repair. It's still noticable if you know where to look but should not spread... Until the next rock flying off a dump truck...
 

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Just got mines replaced at the dealership. The windshield took about two weeks to arrive and cost $1199. The installation cost $950 and $600 of that was the camera recalibration! The wind shield came without the molding but the shop working with the dealership had the molding.
 
Rock hit me coming on to interstate about 2 weeks ago. I've contacted 4 dealers and 2 glass companies and no one has any idea when a replacement will be available. Some dealers show inventory in the Toyota system but a call to them refutes that...blames bad info on Toyota's software...or something. Nothing coming into Jacksonville at all. yeah this is a new model but geeez they need to get us some parts! Last one I spoke with said it could be months!
 
Rock hit me coming on to interstate about 2 weeks ago. I've contacted 4 dealers and 2 glass companies and no one has any idea when a replacement will be available. Some dealers show inventory in the Toyota system but a call to them refutes that...blames bad info on Toyota's software...or something. Nothing coming into Jacksonville at all. yeah this is a new model but geeez they need to get us some parts! Last one I spoke with said it could be months!
I got one within a week, dealer snagged it from the inbounds at the Houston port. Landers Toyota NWA (Rogers, AR). Sometimes it doesn’t pay off though, I just got a chip in the new windshield right in the driver field of view. Got it plugged today. Maybe a delay is not a bad thing given how the angle of the windshield is conducive to cracks and chips.
 
I ordered a replacement windshield from a local socal toyota dealership - the ones in LA quoted $1200-1300ish + $850-950 labor.

Online its about $730, tried to add shipping which showed +$230 and thought it would even out, but couldn't add to cart. Called, they don't ship glass, Toyota sends windshields in a special box to prevent damaging.

Ordered yesterday, quoted arrival 11/19-11/29 so roughly 2 weeks? I also told them its significantly cheaper online, they gave me a 10% discount and said that was the max.
 
FWIW if anyone is local to those shops and shopping online for local pick up to save $$, it looks like there are replacement windshields with/without HUD display and acoustic. so like 5x different types? lol
 
Update: I was given a late January/early February date for a new windshield. So, in total, 3+ months. Not the best look for Toyota to sell cars without replacement parts readably available. This is technically illegal - but companies always find something to blame it on. Meanwhile, their profits go up with this slow production, just-in-time ramp.
 
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