Broken rear seat arm

[smantique]

Seat arm broke off when I was shifting seat up. Brought it into dealership and was told it wasn’t warranty covered.
Dealership after some complaining covered the replacement.
I pointed out the silliness of a brand new design not covering an important piece.
Strange . I’m calling Toyota

 

[APIOQM]

Seat arm broke off when I was shifting seat up. Brought it into dealership and was told it wasn’t warranty covered.
Dealership after some complaining covered the replacement.
I pointed out the silliness of a brand new design not covering an important piece.
Strange . I’m calling Toyota

Not the first time seeing this happen. I feel like this should be covered since it might be a design flaw. I'm very careful with mine now.

 

[Tripod1404]

Why should something you broke be warranty covered?

 

[APIOQM]

Why should something you broke be warranty covered?

If it broke from normal use, it should be.

 

[HammerTheWall]

Why should something you broke be warranty covered?

Agreed. "Normal use" doesn't cover breakage...I normally use my brakes and they're not covered either.

 

[Trailman]

This is a known design flaw. The plastic is cracking when they are installed and normal use just weakens them until they snap. Hopefully Toyota improves the design and releases a fix or we can get replacement parts from Toyota from future models. If you look in prior threads posted on this same issue, people have taken them off and tried to strengthen the weak points.

This is happening on the GX550 as well

 

[trek805]

this sucks

 

[NoMe cruiser]

Seat arm? If someone could post a pic please? I’ll be tumbling those seats on a regular basis. TIA

 

[Markarian421]

Why should something you broke be warranty covered?

Like all those Tundra engines people broke by using them?

 

[smantique]

Why should something you broke be warranty covered?

How do I break a lever situated between the seat and column? My concern is what else was poorly designed on this newly designed interesting car.
Yesterday after speaking with Toyota consumer help ( who suggested I purchase a bumper to bumper warranty) I went to Lexus and bought one.
Good news I only lost 3k on my LC trade in.