Brakes Squeal
- Thread starter bgeorger
- Start date
Yes. I do. Pretty loud.
So what was the verdict please?
I'm wondering if the replacement parts are the same as the factory installed parts or are they using updated parts?
If they have the same part numbers then why would the factory installed ones squel ?
Today the Car Care Nut said the Toyota economy brake pads cause noise/squeal when cold and backing in reverse. The economy pads will have an AZ in the part number.
So, I went and checked the LEXUS TSB and cross-referenced it against the Toyota Parts Online Site and the brake front kit (pads and rotors) that the Lexus TSB talk about are 04465-60380 being replaced by 04465-34040.
According the Toyota Parts Online Site, the brake pad kit for the LC is 04465-60380 which at least according to the Toyota Parts Online Site has not been superceeded by a newer part such as the 04465-34040.
Also according to the Toyota Parts Online Site, the AZ (Economy Brakes) that the Car Care Nut is referring to is one of many such as 04465-AZVP3-TM which at least according to the Toyota Parts Online Site (and many times I find that the customer facing parts site are not always accurate) does not fit the LC.
I could not find a single AZ brake kit that fits that LC.
So, I thought that I would give you all the epilogue to my drama with the brakes, I spoke with Toyota Corporate again today and the employee there said that she got nowhere with the Toyota stores in my area that she tried.
The Toyota employee was really nice and surprisingly honest, she said that while the dealers in my area are more extreme than many that she has dealt with, she said that unfortunately not enough dealers are customer service orientated. She said that even herself as a Toyota Corporate employee has received poor service from Toyota stores in her area, so when she hears stories like mine, she is sadly not surprised.
That in of itself is an argument for direct to consumer, but that will never happen as long as the laws protect the franchises and do not allow the manufacturers to pull away from the dealer model.
I mentioned to her that I had spoke with the Service Manager at the local Lexus store in my area (which happens to be owned by a different dealer group than the Toyota stores in my area) and he was willing to preform the Lexus TSB on my LC and that his warranty specialist said that she can push it through the Toyota store (far away from my area) owned by that dealer group.
She said that she would reach out to the Lexus store and see if she could help them get paid for the work and a few hours later she called me back saying that she had arranged for the Lexus store to do the brake work for me, covered by the warranty. She did add that this is a one-time courtesy as the warranties between the two brands are technically separate but her bosses were able to approve it this time.
So, my brakes will be replaced following the Lexus TSB, but the whole thing reminds me why the franchises make all the difference.
The Toyota employee was really nice and surprisingly honest, she said that while the dealers in my area are more extreme than many that she has dealt with, she said that unfortunately not enough dealers are customer service orientated. She said that even herself as a Toyota Corporate employee has received poor service from Toyota stores in her area, so when she hears stories like mine, she is sadly not surprised.
That in of itself is an argument for direct to consumer, but that will never happen as long as the laws protect the franchises and do not allow the manufacturers to pull away from the dealer model.
I mentioned to her that I had spoke with the Service Manager at the local Lexus store in my area (which happens to be owned by a different dealer group than the Toyota stores in my area) and he was willing to preform the Lexus TSB on my LC and that his warranty specialist said that she can push it through the Toyota store (far away from my area) owned by that dealer group.
She said that she would reach out to the Lexus store and see if she could help them get paid for the work and a few hours later she called me back saying that she had arranged for the Lexus store to do the brake work for me, covered by the warranty. She did add that this is a one-time courtesy as the warranties between the two brands are technically separate but her bosses were able to approve it this time.
So, my brakes will be replaced following the Lexus TSB, but the whole thing reminds me why the franchises make all the difference.
I have the reverse brake squeal too, began at 2000 mi or so, and the dealer has had it 3 times but no resolution. I have 5000 mi now. Car is 6 mos old. I opened a case with Toyota corporate and they were of no help either. Very frustrating. Crazy I know but spraying graphene wax on the front rotors cures the noise for about 2 days either no loss in brake performance.
Pretty embarrassing. Several of the neighborhood lady’s were chatting in next neighbors driveway yesterday. I backed out of the driveway. I got sympathetic smiles when the lumbering beast creaked like a rusty old ship. You just gotta laugh.
Have resorted to backing into the driveway every time so the brakes don’t squeal on my way out in the morning 
Currently at a Toyota Dealership for the 2nd time for them to look into my squealing brakes and didn't even think to look at this forum! My 2024 250 now has 7k miles and the brakes have been squealing (in reverse) since around 2k miles. The dealership is telling me because of the hybrid, the LC doesn't actually use the brakes under 8mph; however, there is also rust on the rotor pads. They are telling me "there is nothing we can do." 
brilliant.Have resorted to backing into the driveway every time so the brakes don’t squeal on my way out in the morning
