Interesting to hear. I have not heard the negative reviews on reliability and customer service so I need to dig in more. From the few reviews I have read along with speaking to local shops where I live, Icon seems well respected. From what I have been reading I am getting essentially that King is best for off-road and specifically racing off road and can be a bit soft on the road. Dobinsons for customizing for additional weight added to truck typical with overlanding.
I am super happy with my King shocks + Total Chaos UCA. It is adjustable, so you can get firmer on street if you want.
Icon has a really wide range of options (12 stages?) which makes choosing the right setup a little bit challenging imo especially if someone tries to DIY. Maybe if a shop configures and installs an Icon, it will be ok like you mention. It's great that the better setups have the ability to fine tune a suspension with high and low speed compression adjustment (for example). I also like that Radflo is willing to customize at their factory their spring rates like Dobinsons.
