I’d take that bet. Toyota doesn’t really run a B2C operation right now. All of their customer-facing activity runs through a dealership network consisting of hundreds of disparate companies.
Toyota probably does have a CRM system but I don’t guess it’s used for case management with end customers. With the potential exception of the finance arm. But Toyota Motor Credit is a different company than Toyota Motor Corporation.
What would make this hard is the complexity of the dealer network. Ownership of data, processes, willingness to support the change effort, and similar confounding factors are what makes these projects challenging.
A few people in this thread have reported that they’ve gotten feedback on service history across dealers - that might happen where there’s a large dealership group that owns lots of locations - Corwin, Penske, Sonic, Lithia, etc. They likely do have a service record that looks across their locations. Someone can prove me wrong, but I would be very surprised if Lithia and Sonic are sharing customer or vehicle data with each other.
Last point - this is a whole different conversation with Rivian, Tesla, or any other company that owns its entire distribution and sales network. I bet those companies do have a company wide vehicle record right now. Far less complex.
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