Open letter to Toyota - Urgent Safety Concern: Spare Tyre Mounting Issue on 2024 Land Cruiser LC250 – Ignored by Local Importer

[LC250UAE]

Subject: Urgent Safety Concern: Spare Tyre Mounting Issue on 2024 Land Cruiser LC250 – Ignored by Local Importer

To: Toyota Motor Corporation – Customer Relations / Global HQ
From: Mihai Constantinescu

Dear Toyota Global Team,

I am writing to raise a serious safety concern regarding the 2024 Land Cruiser LC250, purchased from Al Futtaim Motors in the UAE.

By chance, I discovered that the spare tyre mounted under the vehicle was excessively tightened against the undercarriage frame, causing visible sidewall damage. In the extreme heat of the UAE summer, using a compromised spare tyre could lead to catastrophic failure—especially considering the impact of pressure and high-speed travel. The risk of a blowout is real and life-threatening.

What’s more troubling is that this is not an isolated case. Over 60 customers have reportedly filed complaints to local authorities about the same issue, yet Al Futtaim Motors continues to ignore them. Despite the mounting evidence, there has been no public acknowledgment, inspection campaign, or proactive safety recall.

This situation has the potential to escalate into a reputational crisis for Toyota—similar in scale to past global recalls—if not addressed immediately and transparently.

I urge you to take this matter seriously and initiate a global-level inquiry into both the technical fault and the response of your regional importer. This is not about compensation—it's about preventing potential accidents and protecting the integrity of the Toyota brand.

Kind regards,
Mihai Constantinescu
Abu Dhabi, UAE

 

[Nuke]

With respect, in my opinion the depressions/marks are not damage. Over the years have noticed this on many vehicles, and the tire surface nor cord are damaged. What is the first photo, with liquid on the tire, attempting to show?

 

[LC250UAE]

The car had 869km and was less then a month old when this was discovered. One of the impacted users has taken the tyre to a speciality lab in the UAE has deemed the tyre not safe for road usage. What you can see in the pictures is that you can rest your finger in the permanent idents created flush with tyre wall.

58 other signaled cases average between 2-3 months old cars with less then 2k kmon the odometer.

 

[LC250UAE]

With respect, in my opinion, the depressions/marks are not damage. Over the years have noticed this on many vehicles, and the tire surface nor cord are damaged. What is the first photo, with liquid on the tire, attempting to show?

The picture with the tyre in back is to show that the tyre was not driven on and that I am no longer carrying it underneath the car

 

[neema2k]

Meh

 

[LC250UAE]

Meh

Meh (/mɛ/) is a colloquial interjection used as an expression of indifference or boredom. It is often regarded as a verbal equivalent of a shrug of the shoulders. The use of the term "meh" shows that the speaker is apathetic, uninterested, or indifferent to the question or subject at hand.

 

[derek]

Subject: Urgent Safety Concern: Spare Tyre Mounting Issue on 2024 Land Cruiser LC250 – Ignored by Local Importer

To: Toyota Motor Corporation – Customer Relations / Global HQ
From: Mihai ConstantinescuView attachment 31435View attachment 31436

Dear Toyota Global Team,

I am writing to raise a serious safety concern regarding the 2024 Land Cruiser LC250, purchased from Al Futtaim Motors in the UAE.

By chance, I discovered that the spare tyre mounted under the vehicle was excessively tightened against the undercarriage frame, causing visible sidewall damage. In the extreme heat of the UAE summer, using a compromised spare tyre could lead to catastrophic failure—especially considering the impact of pressure and high-speed travel. The risk of a blowout is real and life-threatening.

What’s more troubling is that this is not an isolated case. Over 60 customers have reportedly filed complaints to local authorities about the same issue, yet Al Futtaim Motors continues to ignore them. Despite the mounting evidence, there has been no public acknowledgment, inspection campaign, or proactive safety recall.

This situation has the potential to escalate into a reputational crisis for Toyota—similar in scale to past global recalls—if not addressed immediately and transparently.

I urge you to take this matter seriously and initiate a global-level inquiry into both the technical fault and the response of your regional importer. This is not about compensation—it's about preventing potential accidents and protecting the integrity of the Toyota brand.

Kind regards,
Mihai Constantinescu
Abu Dhabi, UAE

did you write this using ChatGPT? The last paragraph is very sus

 

[LC250UAE]

Yes, chatgpt is my partner in crime. Also helped in finding a global email address in the Japan HQ where to send it. Just to be clear, for me it is a matter of principle, the way the local (a company that holds exclusivity) has chosen to ignore tens of complaints.

 

[cvx5832LC]

Meh

 

[LC250UAE]

Meh

This "Meh" sounds that a bit different